DELIVERY & RETURNS

Cancellations

Please act fast if you realise you have made a mistake with your order. Changes to your order are only possible if we have not yet started printing. Expenses are incurred once an order is placed with us. Artwork will move forward for production; un-stocked garments are ordered which means sometimes it is not always possible to cancel or change an order.

If an order is cancelled once placed, Ideal Gift 4u reserves the right to charge for artwork fees, restocking charges and any other expenses incurred from placement of order and the receipt of the cancellation request.

Once your order is processed, changes and cancellations are no longer possible.

Returns

Goods that are not faulty and printed to the customer’s specification cannot be returned or exchanged as they are produced to the customer’s requirements unless the garment is faulty or there is an issue with the design. Our aim is to provide 100% customer satisfaction, so if this is the case you must contact us within 7 days of delivery and provide clear evidence of the defect. If we are satisfied that there is a defect in the garment provided, we will endeavour to resolve the issue by way of a replacement or full refund.

Faulty goods should be returned to us within 30 days of receipt for investigation. Please be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded delivery service when returning goods.

Delivery

Delivery times are based on no hold ups from the time the order was placed.

Collection:

Collection is currently unavailable for our customers.

Goods on the way!

After dispatch the parcel is with our courier and on its way to your door, we use Royal Mail for our UK Deliveries.

If you are not in to receive the order and don’t have access to a mobile, they will post a card through your letterbox and state they will try again the following day, they will also offer you other options on the card which you may need to access the internet to change.

If they are unable to deliver the goods, then they will be returned to our address, and you will need to pay again to reschedule a new delivery date.

Worldwide Delivery:

Currently we do not offer worldwide delivery.